MANAGEMENT 

Andy delivered a great training event, to the point, memorable when back in the real world and loads of laughs. 
 
Michelle Buckley – Business Hub Manager HMP Brinsford 
 
-- Performance improvement -- training for new or aspiring managers -- change management -- leadership skills training course  
One Degree Difference is a Birmingham based training provider. We provide management courses tailored to your need, anywhere in the UK. Get in touch with Andy to learn more. 

NEW MANAGER TRAINING 

Just been or just about to be promoted? Aspiring manager? Lacking techniques in how to deal with staff? Are you new to setting targets? Would you like to use coaching techniques to help your team perform more effectively? 
Then our management skills training course is for you! 
 
Delivered over 1 or 2 days 
Create a bespoke course from the following content: 
 
So you’ve just got promoted ... what next? 
What’s your management and leadership style? 
Who’s in your team and what are they doing? 
Spotting your mistakes before you make them 
Setting effective goals 
Coaching & Management frameworks 
Coaching successful performance 
Giving praise to improve performance 
ILED Coaching 
4 steps to success 
Right V Right dilemmas 
Learning Leadership 
Andy's experiences in the industry are first class, his delivery is engaging, fun and poignant – but most importantly they are effective! 
Richard Loach: Regional Manager. The Salvation Army 
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ASPIRING MANAGERS/ PREPARING TO MANAGE 

Are you ambitious? Looking to get on in your company? Want to find out what real management looks like, not just the theory? Do you want to know about the mistakes new managers make and how to avoid them? Want to know how to set an effective goal? 
Then this is the course for you! 
 
Delivered over 1 or 2 days 
Create a bespoke course from the following content: 
 
So why do you want to be a manager? 
What type of manager will you be? 
What does a successful manager look like 
Avoiding the first mistake 
What are you doing for the first 90 days 
How to set effective goals 
Beyond SMART 
Managing staff who were your peers 
Managing the experts 
Avoiding social faux pas 
Being assertive and getting things done 
Right V Right dilemmas 
 
Andy has a way with people, he is nurturing, consultative and was able to grasp the key objectives we were trying to achieve. I would highly recommend the services of Andy; his input has been widely supported and appreciated by the team as well as evidenced from the increased performance. 
Sak Awan: Director of Employability and Skills. S Knights Recruitment 

PERFORMANCE IMPROVEMENT Tips & Techniques – from the first conversation up to HR intervention 

Do you have challenging targets? Would you like to help your staff perform more effectively? Are you facing a difficult conversation? Do you have the annual round of Appraisals and Performance Reviews to get through? Would you like the skills, tips and techniques to be a more effective manager? 
Then this is the course for you! 
 
Ideal for managers about to deliver appraisals or performance reviews. Delivered over 1 or 2 days 
Create a bespoke course from the following content: 
 
• How to use Strategic Alignment in everyday management situations 
• Understand why people perform poorly 
• What does better performance look like – do you really know? 
• Windows and Mirrors – are you the cause of poor performance? 
• Bank objections – how to gain the upper hand in a performance review 
• How to give praise that encourages good performance 
• How to avoid feedback clichés 
• How to effectively use the ILED coaching model 
• How to set effective goals & objectives 
• Go beyond SMART – set goals that motivate performance 
• How to deal with Bullies, Rampaging Bulls, Narcissists & Machiavellians 
• Understand how to use techniques to enhance existing performance levels 
• How to take accountability for underperforming staff 
• Understand how to use techniques to instigate a change 
• Understand how to use the most important & simple flowchart a manager will ever need 
• Gain commitment from the most awkward member of staff– there’s nowhere to hide 
• Understand how to set the 4 rules in order to achieve a successful end state 
• Understand and align strategy, operational management and tactical delivery 
• Avoid the one mistake all managers make during performance management 

 PREPARING TO LEAD A Practical Guide to Successful Leadership with our Leadership Skills Training Course. 

Our one or two day leadership skills training course is designed to prepare staff with ambitions to further their careers with essential leadership skills they will need to manage their teams more effectively. If you're looking for leadership skills training courses for your managers, or for yourself, Andy is your man. Contact us today for more information on private leadership skills training courses. 
 
DECIDING WHAT TYPE OF LEADER YOU WILL BE IS A CHOICE 
Understand what great leadership looks like and how to apply that to yourself 
Choosing the type of leader you want to be 
What mistakes to avoid making in your first few weeks in a leadership position 
Use our leadership skills training course to decide how you will lead your team 
 
SETTING EFFECTIVE GOALS 
Know how to set an inspiring vision for you, your team or business 
Understand how to set goals not activities 
Increase the probability of success when setting goals 
How to set goals for staff who struggle to perform 
Use effective leadership skills training to help your team become motivated enough to meet deadlines, without the need for constant monitoring.  
 
PRACTICAL PERFORMANCE MANAGEMENT TIPS & TECHNIQUES 
Know how to improve performance by aligning actions to strategy 
How to give effective praise & feedback that works 
Know how to avoid the one mistake that all leadership and managers make when setting goals 
Leadership skills training that allow you to implement performance techniques immediately. 
 

 CHANGE MANAGEMENT Tips & Techniques to Help Managers Cope With & Effectively Deliver Change to Their Teams 

IS YOUR ORGANISATION FACING A CHANGE? 
 
ARE YOU OR YOUR STAFF WORRIED BY AN UPCOMING CHANGE? 
 
WOULD YOU LIKE TO REMOVE SOME OF THE STRESS OUT OF THAT CHANGE? 
 
WOULD YOU LIKE TO KNOW HOW TO DEAL WITH THAT CHANGE MORE EFFECTIVELY? 
 
Then this is the course for you! 
 
Delivered over ½ or a full day. Create a bespoke course from the following content: 
 
Understanding the change cycle 
Why staff can’t hear you during change 
4 rules to apply during change 
Avoiding the toxic tandem during change 
Do you know what the future looks like? 
Maintaining leadership during change 
Are you moving too fast – why staff get frustrated with change 
Don’t forget to break - letting change sink in 
Creative thinking to solve problems associated with change 
Change management training you can start to use in the workplace immediately 
I have used Andy’s company for several projects and always had a friendly fast and efficient service - good Value For Money too 
James Walsh: CEO. Steps to Work Welfare and Recruitment Services 
For more information about our management offers, including new manager training, change management, performance improvement, and leadership skills training courses in Birmingham and the UK. Call Andy on 07905274196, or email at [email protected] 
Please note: Our USP is our flexibility: if you have specific requirements for an in-house management course, give us a call and we can make it happen.