andy@onedegreedifference.co.uk | 07905274196 

 NO ONE DELIVERS TRAINING QUITE LIKE ANDY! 

The Critical Difference is Often Made With that Last One Degree of Extra Effort. 
 
COACHING FRAMEWORKS FOR FRONT-LINE STAFF 
 
COACHING FRAMEWORKS FOR MANAGERS 
 
PREPARING FOR MANAGEMENT 
 
PROBLEM SOLVING USING CREATIVE THINKING 
 
PERFORMANCE MANAGEMENT TIPS AND TECHNIQUES 
 
COACHING FRAMEWORKS FOR FRONT-LINE STAFF 
 
COACHING FRAMEWORKS FOR MANAGERS 
 
PREPARING FOR MANAGEMENT 
 
PROBLEM SOLVING USING CREATIVE THINKING 
 
PERFORMANCE MANAGEMENT TIPS AND TECHNIQUES 
 

 LIGHTNING COURSES Quick fire 90 minute / half day sessions covering... 

CV and Interview Techniques 
Create a winning CV and learn how to make the right impression at interview with this engaging half day session  
Looking to change your career? 
Is your CV not getting the attention it deserves? 
Do interviews fill you with fear? 
Do you dread answering questions about your Strengths and Weaknesses? 
If you’ve answered yes to any of these questions, then this practical and engaging course is for you 
Creative Thinking 
A practical and innovative session designed to help you learn creative thinking techniques 
Solve problems when you are stuck in your current thinking 
Think outside the box if you have no idea what that means 
Find possibilities you never knew existed 
Take effective action by finding the most appropriate solution 
Implement immediate ideas right away 
Find your WOW resolution 
Welfare to Work and Employability  
Practical support for any organisation involved in helping people back to work  
Understand how to deliver effective job search sessions 
Know how to challenge negative thinking and objections  
Construct effective work focused action plans 
Access hundreds of coaching techniques designed to help clients achieve sustainable job outcomes 
Defeat Procrastination 
Understand the science behind procrastination and effective methods to get in to "Do" & "Win" Mode 
Meet the Self Gratification Monkey who stops you from getting things done 
Understand why the Panic Monster kick-starts action 
Use simple Prioritisation techniques to plan action 
Know how to get in to Do & Win Mode quickly and effectively 
Andy is fabulous! 
If you are looking to improve the performance of your team then Andy is your man. 
He has an ability to connect and captivate audiences at all levels throughout an organisation enabling them to bring out the best in themselves and each other. 
His highly engaging approach is underpinned by an excellent technical knowledge and a real understanding of how to enable learning and development that delivers lasting results. 
 
Ben Birchall: Director. Progression Consultancy 

WHAT WE DO  

We design and deliver bespoke practical solutions that you can quickly learn and put into practice the very next day 
 
We create tailored programmes to meet your requirements 
 
We work with small to medium employers, helping them make practical improvements that make a real difference to performance 
 

WHAT WE DON'T DO  

We don’t take products off the shelf 
 
We don’t deliver qualifications 
 
We don’t pretend to be something we are not 
 
WE CREATE A FUN AND COMFORTABLE LEARNING EXPERIENCE WITH A LITTLE BIT OF ODD THROWN IN! 

 Latest NEWS :) 

Keep up to date with the latest trend in Management and Coaching 
 

Listen Like Casanova 

Listening is an underrated yet critical skill. Sadly, I haven’t seen “Listening” covered in too many Management programmes and I’m not sure it gets the attention it requires on Coaching courses either. 
 
You may argue that Mindfulness and The Fish Philosophy have “being in the moment” covered and that concept goes far beyond merely listening anyway but I’d suggest that not everyone is a natural listener so it’s a skill that needs to be taught and practiced continually. 
 
Rarely will listening feature as a key skill when I ask aspiring managers to list the attributes of a great manager, yet the best managers always take the time to really listen to their staff and customers. Conversely when I ask what makes for a bad manager, the attitudes and behaviours associated with not listening (or being present) always come high up the list. 
So, if this is true for most people, then why aren’t we spending more time learning how to really listen? 
I was fascinated by the historical Casanova who, although famous as the foremost seduction expert of his time, was also involved in setting up the first state lottery, wrote extensively about the places he visited and the food he ate. He squandered several fortunes but in the process always managed to turn the situation to his advantage, he eventually ended up as a Librarian in Bohemian castle where he wrote his life story. We only know so much about 18th century Europe because of Casanova’s life story. But what really interested me was Casanova's ability to listen, really listen to people and the opportunities they presented. 
 
Russell T. Davies wrote this about Casanova… "When I sat down to read Casanova's autobiography, I discovered that our modern-day impression of a lascivious, misogynist man is hopelessly wrong. He's been filtered down through the centuries as a monster. I wanted to rescue him, to show what he was really like. This man genuinely loved women, and respected them with an astonishingly modern mentality. And never mind the serial philanderer - I also discovered that, outside his love life, Casanova was a wonderful, barmy, inventive man. And what a fraud! Like an 18th century Jeffrey Archer, but funny. He wasn't born an aristocrat, he lied his way into jobs and positions of power with charm and cheek and made himself a success each time. He's just irresistible." I concentrated on 3 key scenes from the miniseries the first 2 focus on Casanova’s ability to respond to the needs of the moment and his dedication to the pursuit of happiness and success. The last scene though explains how a young Casanova learned to listen. After an unsuccessful attempt to woo the youngest daughter of a notable Count, he ends up spending the time with her twin sisters instead. She explains that listening is the real route to understanding people, that listening is a seductive superpower. The older Casanova then goes on to prove the point by telling a young maid her life story even though she had no idea she’d given so much of it away. Back in training I’d demonstrate the same skills by telling each delegate all manner of things they’d revealed about themselves and then challenge them to prove that they too could be great listeners by remembering all manner of seemingly trivial yet important parts about the course. When I next met them outside of the training room I’d get them to tell me about 3 occasions where their new-found ability to really listen had been useful; the results were astounding, they’d been able to challenge with conviction and authority, they’d been able to show compassion when it was most required, they’d delivered outcomes that otherwise would have remained hidden, they’d been able to connect with customers by really understanding their requirements. 
 
If you would like to learn about the seductive power of listening then why not book a course with One Degree Difference: click here to contact us 
 
 

Management Lessons from A Christmas Carol 

Charles Dickens was a very clever fellow, on December 19th 1843, A Christmas Carol was published 
just a little more than 2 months after he started work on his tale of redemption and good will to all 
mankind. It resonates as much now as it did then and is a message that it’s never too late to change our ways. 
Making choices has been a recurring theme of every blog or article I’ve written this year, I’ve looked 
at choosing to be present in the moment, choosing to act rather than procrastinate and also about 
making a conscious choice about the type of manager we want to be and this little piece is no 
different. 
I’m going to focus on 2 key passages from A Christmas Carol which I feel are relevant to 
management. 
“You were always a good man of business” Scrooge tells Marley’s Ghost. “Business, mankind was my 
business; charity, mercy and benevolence were all my business!” is the spectre’s reply. 
There’s the obvious straightforward message about social & corporate responsibility but I think there’s a 
secondary theme about how organisations treat their people. 
I’m working with several businesses that have all undergone massive changes over the last few years 
and their stories are very similar, they employed consultants and project management specialists to 
drive the change forward; plans were drawn up, Gannt Charts produced and every detail covered, 
except how the change affected the people who worked in the organisations. The changes were 
made to streamline, increase efficiency and to increase profits. Sometimes the changes worked, 
sometimes they didn’t but in all the examples the result was an unhappier and more suspicious 
workforce. It’s a shame an extra line on the Gannt Chart excel spreadsheet couldn’t be found titled 
people or culture, they’d have saved themselves a lot of unrest and the need to employ me (every 
cloud though...) 
The Ghost of Christmas Past introduces us to Mr Fezziwig; Scrooge remembers that his old boss had the power to render his workforce happy or unhappy; to make service light or burdensome; a pleasure or a toil.  
I often use Fezziwig as an example when talking to new managers or in coaching sessions. He also provides a template for creating a high performing and loyal team, balancing hard work with kindness and reward. 
It’s easy to forget just what an emotional wake managers leave with how they choose to treat their 
staff. It must be exhausting to choose anything other than trust and benevolence when managing 
people, I’d much rather believe that people want to do great things at work rather than take 
advantage, I think the best leaders and managers always do. 
Once the spirits have done their work and Scrooge has resolved to change his ways. it is said some people 
laughed to see the alteration in him... but he is wise enough to let them. He chooses to keep Christmas 
well and become as good a man and as good a master as the good old city knew. I think this is a 
perfect illustration that how we behave is a conscious choice, that it’s never too late to change our 
behaviour for the better, hopefully we won't need the help of Marley and his 3 Ghosts to help us make that decision. 
A Very Merry Christmas and a Happy New Year to you all. 
 
A Christmas Carol will also be on the TV all over Christmas and the e-book is free to download from Amazon  
 
 
 

Latest News & Offers 

So July was my best month yet! 
 
I did loads of work with Birmingham City University - delivering 5 unique sessions for the Onwards & Upwards event - including Defeat Procrastination and Improve Your Memory Skills - you can see a short clip here 
I continued my association with the High Achievers Recognition Scheme (HARS) by delivering an Introduction to Management session from The Bartons Arms and fitting in eight 1:1 coaching meetings. 
I also deliverd the keynote speech at the Healthcare Awards (Lenny Henry wasn't available so I stepped in) it was a massive honour and a little bit daunting as the Mayor of Birmingham and the Chancellor of BCU were sat right in front of the stage. 
It was incredible to see so many talented and dedicated students - all making such a positive difference to the commnity! 
Thanks to Juliette Gaunt, Jolie Williams and Anisa Shabhan for continuing to support One Degree Difference! 
 
Dal Veysey, an old friend and colleague from PPDG days asked if I'd like to deliver training at HMP Oakwood, I must have done ok because they invited me back to run a Football with Goals personal development programme with the very talented Brad Russell. The session went amazingly well and feedback was overwhelmingly positive. We are looking forward to working with more groups in Oakwood and have dates booked for HMP Fetherstone too. 
 
I also managed to fit in a morning delivering Visualisation to three year 9 groups from Chase Terrace Technology College, a team building programme for my friend Amy Hodgetts who runs The Training Academy in Redditch and training around thinking skills and goal setting for Future Skills Sandwell - thanks to Rachel Dewar for the recommendation.  
 
James Walsh, CEO at Steps to Work, invited me to become a Non-Exceutive Director and I met one of my heroes, Richard E Grant who turned out to be everything you'd expect and hope for from the man who played Withnail, delightful! 
 
To mark the end of summer - I'm running a quick offer till the end of October: 25% off the cost of any training session for new customers and . just quote ODD25 when you contact me.